McDonald's

McDonalds

Complex Work and Customer Disruption: Feisst Electrical and Mcdonald’s NZ

McDonald’s is one of the best-known businesses in the world. They’re a huge multinational with outlets in almost every country in the world. In New Zealand, McDonald’s holds the largest market share in the fast food sector, with 167 restaurants nationwide.

Despite decades of success in New Zealand and the world, McDonald’s can’t afford to be complacent. The fast food industry is extremely competitive, and the business needs to stay on top of things to keep their customers around. That means proactively maintaining and upgrading all their restaurants. That’s where Feisst Electrical comes in. They install and maintain electrical services for all McDonald’s NZ outlets, acting as a partner during construction projects and performing maintenance and upgrade work as needed.

With so many different outlets owned by separate franchisees, complex electrcal systems, health and safety issues, and customers to consider, this is not always an easy task.

“Their staff in charge of the initial projects performed well. In a tight construction program, communication is key to a successful outcome.”

Health And Safety

The balancing act is to constantly review Health and Safety issues versus sales disruption. Feisst performs well, understands our business and the need to try and let sales continue wherever possible.

A reliable partner in the building process

Roeland Simons is McDonald’s National Construction manager. He works to upgrade and maintain existing outlets, and manages construction for new restaurants. He first became aware of Feisst Electrical when they acted as a contractor on a construction project. Since then, he has used them as an electrical services provider for a number of projects.

He explains that McDonald’s has quite complex electrical needs, with lots of specific kitchen electrical work that needs to meet health and safety standards. Contractors also need to deal with franchise owners and co-ordinate with other contractors, and often have to work to very tight deadlines.

Getting the job done – without disruption

One key factor in every McDonald’s building project is managing disruption. Naturally, franchise owners and McDonald’s corporate office want to keep customer disruption to a minimum, and keep sites open during construction as much as possible.

For Feisst Electrical, this means being flexible with timing, working efficiently, and keeping workspaces as tidy as possible. The team also need to manage health and safety issues when working near the public.

Roeland says that McDonald’s have been very happy with the way Feisst have managed these issues:

“The balancing act is to constantly review Health and Safety issues versus sales disruption. Feisst performs well, understands our business and the need to try and let sales continue wherever possible.”

Strong relationships, great results

Feisst Electrical now have a strong working relationship with McDonald’s, acting as electrical services provider for projects all over the country. They now have a good grasp of McDonald’s complex needs, and know how to manage every project with minimal disruption. As McDonald’s continues to grow and change, they will continue to need high quality electrical work from a competent, knowledgeable team.

Roeland Simons says the Feisst team more than meets these expectations:

“I have found them to be a reliable partner in our building process. No negative responses – and that is what we want.”